FAQs

We offer worldwide shipping! Whether you're in Kuwait, the GCC, Europe, Asia, or beyond — Emilio can reach you.

Kuwait: 24–48 hours

GCC countries: 2–3 business days

International orders: Delivery times vary depending on destination, but we’ll always send tracking details once your order ships!

Once your order is dispatched, you’ll receive an email with a tracking number so you can follow your package every step of the way.

If you need to make any changes, please contact us within 10 minutes of placing your order via WhatsApp or our website.
After this window, your order may already be in process and we won't be able to guarantee changes.

At emilio, we’re committed to sustainability.
Our products are made using 97% natural or recycled materials, including:

• GOTS-certified organic cotton
• 100% French linen
• Eco-friendly fabrics sourced responsibly

Yes! Many of our products can be personalized to make your gift even more special. Personalization is done with love and care in Kuwait.

We accept:

• K-net (Kuwait)
• Visa
• MasterCard
• Other secure local and international payment options at checkout

Currently, Emilio is online-only at emiliokw.com.
However, we occasionally participate in local and international markets — follow us on Instagram@shop.emilio for updates!

Please update your address within 1 hour via your Order Status page.
After that, we cannot guarantee changes, and Emilio is not responsible for deliveries sent to incorrect addresses.

For more details please contact Emilio.

Because of the personalized nature of our products, we generally do not accept returns unless there is a manufacturing defect.
If you experience any issue, please reach out to our customer care team — we’re always happy to help!